{"id":13,"date":"2026-04-22T20:48:44","date_gmt":"2026-04-22T20:48:44","guid":{"rendered":"http:\/\/esteeshop.nl\/?page_id=13"},"modified":"2026-04-22T20:51:38","modified_gmt":"2026-04-22T20:51:38","slug":"klachten-en-retourzendingen","status":"publish","type":"page","link":"https:\/\/esteeshop.nl\/nl\/reklamacje-i-zwroty\/","title":{"rendered":"Klachten en retourzendingen"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78fd487 e-flex e-con-boxed e-con e-parent\" data-id=\"78fd487\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1dc53e elementor-widget elementor-widget-html\" data-id=\"b1dc53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- Import czcionek -->\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:wght@700&family=Montserrat:wght@300;400;600&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n    :root {\r\n        --granat: #01327e;\r\n        --roz: #fdd2e1;\r\n        --bg-light: #fef8fa;\r\n    }\r\n\r\n    .returns-page {\r\n        font-family: 'Montserrat', sans-serif;\r\n        color: #333;\r\n        line-height: 1.7;\r\n        max-width: 1100px;\r\n        margin: 40px auto;\r\n        padding: 0 20px;\r\n    }\r\n\r\n    .returns-header {\r\n        text-align: center;\r\n        margin-bottom: 60px;\r\n    }\r\n\r\n    .returns-header h1 {\r\n        font-family: 'Playfair Display', serif;\r\n        color: var(--granat);\r\n        font-size: 42px;\r\n        margin-bottom: 15px;\r\n    }\r\n\r\n    \/* Sekcje G\u0142\u00f3wne *\/\r\n    .returns-flex {\r\n        display: flex;\r\n        gap: 50px;\r\n        margin-bottom: 60px;\r\n    }\r\n\r\n    .returns-col {\r\n        flex: 1;\r\n    }\r\n\r\n    .returns-col h2 {\r\n        font-family: 'Playfair Display', serif;\r\n        color: var(--granat);\r\n        font-size: 26px;\r\n        margin-bottom: 25px;\r\n        border-bottom: 2px solid var(--roz);\r\n        padding-bottom: 10px;\r\n    }\r\n\r\n    \/* Lista Krok\u00f3w *\/\r\n    .process-steps {\r\n        list-style: none;\r\n        padding: 0;\r\n    }\r\n\r\n    .step-item {\r\n        display: flex;\r\n        gap: 20px;\r\n        margin-bottom: 25px;\r\n    }\r\n\r\n    .step-number {\r\n        width: 35px;\r\n        height: 35px;\r\n        background: var(--granat);\r\n        color: var(--roz);\r\n        border-radius: 50%;\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: center;\r\n        font-weight: 700;\r\n        flex-shrink: 0;\r\n    }\r\n\r\n    .step-content strong {\r\n        display: block;\r\n        color: var(--granat);\r\n        margin-bottom: 5px;\r\n    }\r\n\r\n    \/* Wa\u017cne ostrze\u017cenie (Higiena) *\/\r\n    .hygiene-notice {\r\n        background-color: var(--bg-light);\r\n        border-left: 4px solid var(--granat);\r\n        padding: 30px;\r\n        margin: 40px 0;\r\n    }\r\n\r\n    .hygiene-notice h3 {\r\n        color: var(--granat);\r\n        margin-top: 0;\r\n        font-family: 'Playfair Display', serif;\r\n    }\r\n\r\n    \/* Tabela informacyjna *\/\r\n    .info-box {\r\n        border: 1px solid #eee;\r\n        padding: 30px;\r\n        margin-top: 30px;\r\n    }\r\n\r\n    .info-box ul {\r\n        padding-left: 20px;\r\n    }\r\n\r\n    .info-box li {\r\n        margin-bottom: 10px;\r\n        font-size: 14px;\r\n    }\r\n\r\n    @media (max-width: 850px) {\r\n        .returns-flex { flex-direction: column; }\r\n        .returns-header h1 { font-size: 32px; }\r\n    }\r\n<\/style>\r\n\r\n<div class=\"returns-page\">\r\n    \r\n    <header class=\"returns-header\">\r\n        <h1>Klachten en Retouren<\/h1>\r\n        <p>Uw tevredenheid is voor ons het belangrijkst. Ontdek hoe snel en eenvoudig u een retour of klacht kunt indienen.<\/p>\r\n    <\/header>\r\n\r\n    <div class=\"returns-flex\">\r\n        \r\n        <!-- ZWROTY (B2C) -->\r\n        <div class=\"returns-col\">\r\n            <h2>Retourneren (Herroeping)<\/h2>\r\n            <p>Volgens de Nederlandse consumentenwetgeving heeft u als particuliere klant (B2C) het recht om gekochte producten binnen <strong>14 dagen<\/strong> zonder opgaaf van reden.<\/p>\r\n            \r\n            <div class=\"process-steps\">\r\n                <div class=\"step-item\">\r\n                    <div class=\"step-number\">1<\/div>\r\n                    <div class=\"step-content\">\r\n                        <strong>Retour aanmelden<\/strong>\r\n                        <p>Stuur een e-mail naar hello@esteeshop.nl met het bestelnummer.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"step-item\">\r\n                    <div class=\"step-number\">2<\/div>\r\n                    <div class=\"step-number\" style=\"background:none; color:var(--granat); border:1px solid var(--granat);\">2<\/div>\r\n                    <div class=\"step-content\">\r\n                        <strong>Pak de producten in<\/strong>\r\n                        <p>Zorg ervoor dat de producten onbeschadigd zijn en de originele zegels intact zijn.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"step-item\">\r\n                    <div class=\"step-number\">3<\/div>\r\n                    <div class=\"step-content\">\r\n                        <strong>Pakket versturen<\/strong>\r\n                        <p>Stuur het artikel terug naar het volgende adres: Zalkerbos 145, 2716KG Zoetermeer. De kosten voor de retourzending zijn voor de koper.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- REKLAMACJE -->\r\n        <div class=\"returns-col\">\r\n            <h2>Klachten (Gebreken aan goederen)<\/h2>\r\n            <p>Als het ontvangen product beschadigd is of niet overeenkomt met de beschrijving, heeft u het recht een klacht in te dienen.<\/p>\r\n            \r\n            <div class=\"info-box\">\r\n                <p><strong>Klachtenregels:<\/strong><\/p>\r\n                <ul>\r\n                    <li>Schade die zichtbaar is (bv. beschadigde verpakking, ontbrekende goederen) moet binnen <strong>7 dagen<\/strong> na ontvangst van het pakket.<\/li>\r\n                    <li>In geval van verborgen defecten (bijv. defecte werking van de pincet), zal de klacht binnen 14 dagen worden afgehandeld.<\/li>\r\n                    <li>Indien de klacht wordt erkend, vergoeden wij de verzendkosten van een vervangend product of het volledige bedrag.<\/li>\r\n                <\/ul>\r\n                <p style=\"font-size: 13px; color: #666; margin-top: 15px;\">Klachten kunt u richten aan: <strong>hello@esteeshop.nl<\/strong><\/p>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- SEKCJA HIGIENA - KLUCZOWA DLA RZ\u0118S -->\r\n    <div class=\"hygiene-notice\">\r\n        <h3>Belangrijk: Bescherming van Hygi\u00ebne en Gezondheid<\/h3>\r\n        <p>Volgens het Nederlandse Burgerlijk Wetboek geldt het herroepingsrecht niet voor producten die in verzegelde verpakkingen worden geleverd, die na opening om hygi\u00ebnische redenen niet geschikt zijn voor teruggave.<\/p>\r\n        <p><strong>Dit betekent dat we geen retourzendingen accepteren:<\/strong><\/p>\r\n        <ul style=\"color: var(--granat); font-weight: 600;\">\r\n            <li>Open verpakkingen van wimpers (bakjes).<\/li>\r\n            <li>Uitgeschroefde lijmen, cleaners, removers en andere vloeistoffen.<\/li>\r\n            <li>Producten met een verbroken zegel.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <!-- INFO DLA FIRM -->\r\n    <div style=\"text-align: center; color: #888; font-size: 13px; margin-top: 40px;\">\r\n        <p><strong>Informatie voor B2B-klanten (wimperstudio's):<\/strong> Zakelijke klanten hebben geen recht om goederen zonder opgaaf van redenen te retourneren (geen bedenktijd van 14 dagen). B2B-klachten worden individueel behandeld.<\/p>\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Reklamacje i Zwroty Twoja satysfakcja jest dla nas najwa\u017cniejsza. Sprawd\u017a, jak szybko i \u0142atwo dokona\u0107 zwrotu lub reklamacji. Zwrot towaru [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamacje i zwroty - Estee Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/esteeshop.nl\/nl\/klachten-en-retourzendingen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacje i zwroty - Estee Shop\" \/>\n<meta property=\"og:description\" content=\"Reklamacje i Zwroty Twoja satysfakcja jest dla nas najwa\u017cniejsza. 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